Service User Reference Forum

What is SURF and what does it stand for?

SURF stands for Service User Reference Forum.  It is a group of service users who meet to discuss issues and developments in TQtwentyone and the Trust.

What does the group do?

The service users give their views and influence developments in policies, procedures and practice. The group has contributed to the development of service user involvement in

• Staff training and development

• Recruitment of new staff both in the service andTrust wide

• Development of guidelines for staff

• Assisting in developing questions for the annual service user survey

Over the last year the SURF group has

• Discussed and approved the TQtwentyone Service User Involvement Policy 

• Agreed the new logo and brand for TQtwentyone

• Discussed the National Census

• Discussed the process for voting in elections

• Discussed the Essential Standards for Quality and Safety

• Evaluated the TQtwentyone annual service user surveys

• Had a presentation from the local council about recycling

When does the group meet?

The group meet on a bi-monthly basis.  Below are a list of dates for 2012

- 28 February 2012
- 10 April 2012
- 26 June 2012
- 28 August 2012
- 23 October 2012
- 18 December 2012

Who can attend?

Anyone who is supported by TQtwentyone can attend the SURF meeting.

How to find out more information on SURF?

For more information about the SURF Group and to find out about the venue for the next meeting please contact Angela Martin on 01329 316426.

Alternatively you can e-mail us